When it opened its doors in 1992, Mystic Lake Casino’s management team had one goal – to create the premier gaming destination in the Midwest – owned and operated by the Shakopee Mdewakanton Sioux Community. By 1995, the Mystic Lake Casino Hotel, a 216-room and suite luxury resort, was slated to open. With a marketing campaign designed to attract visitors throughout the region, everything was in place – except for a comprehensive system that would ensure that the Mystic Lake facility maintenance staff could effectively and proactively maintain this large, highly visible public space.
